There's been an increase in customer complaints regarding denied rebates for washing machines, so we want to take this opportunity to address the situation with you.
It is important as contractors that we set clear expectations regarding rebate eligibility, even though the requirements are plainly written on the rebate form (see below). Please be sure your staff reviews these requirements with the customer whenever the the rebate form is offered:
IMEF 2.76 or more
IWF 3.2 or lower
Also, be sure to generate customer rebates within Energy Savvy, to ensure that the information is provided to EFI. Then they can promptly process the rebates and help us all increase customer satisfaction.